How To Find Customers’ Pain Points by JPMorgan Chase VP PM

July 24, 2019

July 24, 2019

6:30 pm To 8:30 pm

1216 Broadway, 2nd floor, New York, NY 10001


    Event Description


    One of the key skills for PMs is to walk in their customers’ shoes. It’s really important to understand the journey and how your product presents itself along the way. Your whole team needs to take this into account: otherwise, you’ll be in serious trouble! There are plenty of tools and techniques that can get you closer to understanding the customer’s mind. Find out here!

    Main takeaways:
    – How to avoid assumptions and ask the right questions instead 
    – How to actively listen to your customers 
    – How to find common themes

    Meet the Speaker: Kristi Nelson

    Kristi is passionate about crafting the interaction between technology, design, and marketing. Currently, she is a Vice President of Innovation at JPMorgan Chase & Co, specialising in problem solving.

    View Speaker’s Full Profile

    Get the FREE Product Book here

    Please note:
    – Tickets sales at the door are from 6:00 – 6:30 PM (if any are still available)
    – Event entrance and/or seating is based on a first come first served basis.
    – Please arrive promptly. Doors lock at 7pm to avoid speaker disruptions.
    – No refunds unless we have fully canceled the event. Date changes are not included.
    – For additional info or questions, send an email to

    Product School is the first technology business school. We provide certified courses in Product Management and other digital skills to professionals across 16 campuses worldwide. We also offer the same courses live online. All courses are taught by real-world product managers working at top technology companies such as Google, Facebook, Slack, Airbnb, LinkedIn, and Netflix.


    Product School

    About the Organizers

    Founded in 2014, Product School is the world’s first technology business school. We provide certified courses in Product Management, Data Analytics, Coding, Digital Marketing and Blockchain to professionals across 15 campuses worldwide. In addition to on-site campuses, we also offer the same courses, live online. Both on-site and online courses are taught by real-world product managers who work at top technology companies such as Google, Facebook, PayPal, Airbnb, LinkedIn and Netflix. Unlike traditional MBA programs designed for students seeking roles within the finance and consulting fields, Product School’s curriculum is highly relevant for the next generation of technology leaders, with classes offered at a fraction of the cost. The curriculum is designed to fit into work schedules with small classes held in the evenings or on weekends to ensure that both instructors and students can maintain their full-time jobs. Expect a healthy mix of hands-on projects, group exercises, case studies, panel discussions and a variety of other forums to teach you how to lead cross-functional teams and build digital products from end to end. We also prepare students for product management interviews and enable them to expand their professional network through access to a private community of thousands of people; including alumni, mentors and hiring managers from top technology companies. Product School also offers custom corporate training programs for Fortune 500 companies seeking to advance the product management skill sets of their existing teams or onboard new talent. Committed to building the largest product management community, Product School has published the Amazon’s best-selling book The Product Book, runs The Product Awards ceremony and ProductCon, a multi-city product management conference.

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